We’re the ones you need, to get you up to speed!

You can call, email, or chat with us Monday through Friday 9:30 – 6:30 EST! If you need support after hours, you can submit a support request and we will handle it first thing the next day!

Let’s break down exactly what is included in our offerings…
Get the most out of your Dragon Medical Practice Edition 4 speech recognition software with our customization, integration and workflow optimization services!

*These services are designed for independent providers and practices of less than 25 providers in one location. For larger practices, enterprise sized operations and practices with multiple locations, please call us for a customized quote.

Assist Me Package

Personalized Remote Service By-the-Hour

This package includes a one-hour block of time for anything you need related to the solutions we support.

$99

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Support Me Package

Includes:

  • 1 Hour of Personalized Service
  • 1 Year of Technical Product Support
  • Knowledgebase Access
  • Live Chat + Ticketing System

We provide one of your team members with help desk support for a full year. That means if they get an error message or something stops working, they can contact us for assistance. In addition to technical support, the Support Me includes one hour of anything you need, including installation, configuration, or training.

$199

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Train Me Package

Includes:

  • (3) Personalized 1:1 Training Sessions
  • Training Satisfaction Guarantee
  • 1 Hour of Personalized Service
  • 1 Year of Technical Product Support
  • Knowledgebase Access
  • Live Chat + Ticketing System

Over the course of 3 training sessions, we provide a thorough understanding of basic functionality and best practices, ensuring that you can use the solution’s most common functions. We also introduce intermediate concepts, touching on some of the operations that are less common and/or more complex. Finally, we reinforce the topics already covered, to ensure that you are prepared to work independently with the solution

$399

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Productivity Package

Includes:

  • Installation & Deployment Assistance, Automation & Configuration
  • PC Tune-Up & Optimization Service
  • (3) Personalized 1:1 Training Sessions
  • 1 Hour of Personalized Service
  • Training Satisfaction Guarantee
  • 1 Year of Technical Product Support
  • Knowledgebase Access
  • Live Chat + Ticketing System

With a Productivity Package, we perform a brief discovery of your computing environment, consult with you on your implementation goals, and deploy a configured solution to a single workstation. Then we optimize the workstation and the solution, so that everything runs smoothly. Once that’s complete, we provide you with three comprehensive training sessions, teaching you to use the solution effectively. Finally, we include a year of technical support, in case anything goes amiss, and an hour of custom assistance, for non-support requests.

$599

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What do all of these services mean for you?

Customization
Customization is – maximizing Dragon Medical Practice Edition 4 settings to make the software work at top performance. Dragon Medical Practice Edition 4 comes with many different plugins that allow it to work in wide array of software and we help you select the ones you need.

Integration
Integration is – how the software is setup for your practice. Did you know that configuring Dragon Medical software to work with a 1 PC practice is completely different then a multi PC practice? Or that you can setup a single profile that can be used on any PC on your network? We can show you how to integrate the software to fit your practice.

Training
Training is – sessions performed remotely using Desktop Streaming Software. This method of training reduces costs associated with travel and makes scheduling more convenient. All training sessions will be scheduled around what’s convenient for you.

Workflow Optimization
Workflow optimization – is reviewing how you complete your documentation and show you ways to increase the speed and effectiveness of using speech recognition. For example, we can show you how to create advanced templates and macros; not to mention how to get the most out of your custom vocabulary.

Doctor

These are just a few ways that we can make using DragonĀ® Medical Practice Edition 2 an easier to use and more effective tool for your practice.

Contact us today to learn more about "What We Can do For You!"

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